Yes, you can easily make purchases directly through the On-Mart website. Our user-friendly platform allows you to browse our extensive collection of products, add items to your cart, and securely complete your transaction with just a few clicks. Whether you’re shopping for electronics, fashion, home goods, or groceries, On-Mart offers a convenient and hassle-free online shopping experience.

At On-Mart, we process orders for in-stock items immediately, typically within a few hours. For backordered items, processing may take between 2 hours and up to 3 business days. You will receive a confirmation email once your order is processed and ready for shipping. Please note that processing times may vary slightly during peak seasons or holidays.

Return Policy:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

For more information visit the Refund & Returns Page

On-Mart offers a variety of secure payment methods to ensure a smooth shopping experience for both local and international clients. You can choose from the following payment options:

1. Mobile Money Payments: Convenient for local and international clients to pay using their mobile wallets.
2. Credit and Debit Cards: Our system accepts all major credit and debit cards, including Visa, MasterCard, and American Express.
3. Cash On Delivery (COD): Pay for your order in cash upon delivery, available for selected locations.
4. Wallet Payment: Use your On-Mart Wallet for quick and easy payments.
5. Bank Transfer: Direct bank transfers are accepted for larger transactions or preferred by some customers.

Your payment information is securely processed to protect your personal data. If you encounter any issues or have questions about your payment, our customer service team is available to assist you.

Making a purchase on On-Mart is easy and convenient. Simply browse our website or mobile app to explore our wide range of products. Once you find the items you want to buy, add them to your shopping cart. When you’re ready to checkout, proceed to the payment page and follow the prompts to enter your payment and shipping information. After completing your purchase, you will receive a confirmation email with details of your order.

Checkout this video Instruction for easy to follow steps:

To register as a seller on On-Mart:

1. Visit our website and click on the Menu.
2. Hover on the “Seller Dashboard” to prompt more options.
3. Select Register as Seller.
4. Fill out the required information, and submit the necessary documents, and our team will review your application. Once approved, you can start listing your products.

After your seller account is approved, follow these steps to list your products:

1. 1. Access your Seller Dashboard by logging into your On-Mart account.
   2. Click on the “Products” tab in your Dashboard.
   3. Add New Product: Click on the “Add New Product” button.
   4. Enter Product Details: Fill in the product name, description, category, and other relevant details.
   5. Upload Images: Upload high-quality images of your product. Make sure the images are clear and showcase the product effectively.
   6. Set Pricing: Enter the price for your product. You can also specify discounts or promotional pricing if applicable.
   7. Inventory Management: Enter the available stock quantity and set any relevant inventory management options.
   8. Shipping Information: Provide shipping details, including shipping cost and estimated delivery time.
   9. Save and Publish: Review all the entered information for accuracy. Once satisfied, click “Save” and then “Publish” to make your product live on On-Mart.

Note: Product Listings for new Seller Accounts are subject to Admin Approval.

On-Mart offers dedicated support for our sellers, If you have any questions or encounter issues, you can reach out to our support team via email or live chat for assistance. We are currently working on a comprehensive help center, and tutorial videos to make your selling even better.

On-Mart charges a 15% commission fee on each sale you make. This fee is what covers our Marketing and Advertising, Website maintenance, and other running costs.
We have an allowance to negotiate down the commission if:

1. The Seller Account is making constant sales and performing better than most accounts.
2. Particular product cost is above ZK10,000.

Our refund policy at On-Mart lasts for 30 days from the date of purchase. If 30 days have passed, we cannot offer a full refund or exchange. To be eligible for a refund, items must be unused, in the same condition as received, and in the original packaging. Certain items such as perishable goods, intimate or sanitary items, gift cards, downloadable software, and some health and personal care items are non-returnable.

Partial refunds may be granted for items with obvious signs of use or items not in original condition. Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed and credited to your original method of payment within a few days.

If you haven’t received your refund after approval, please check with your bank and credit card company, as processing times may vary. For further assistance, contact us at [email protected].

Yes, you can easily track the status of your purchase on On-Mart. Once your order is processed and shipped, you will receive a tracking number via email or SMS. Simply use this tracking number to monitor the progress of your shipment in real-time. You can also log in to your On-Mart account and view your order history to check the status of your past purchases. If you have any questions or concerns about your order, our customer support team is always available to assist you.

We offer a variety of payment options to ensure a seamless shopping experience for our customers. You can pay for your purchases on On-Mart using major credit and debit cards, including Visa, Mastercard, and American Express. We also accept mobile money payments for both local and international transactions, as well as cash on delivery (COD), wallet payments, and bank transfers. Rest assured that our payment gateway is secure and encrypted to protect your financial information.

At On-Mart, we frequently offer special sales and promotions to our valued customers. Keep an eye out for our seasonal discounts, flash sales, and exclusive deals on a wide range of products. Whether you’re looking for discounted electronics, BOGO offers on clothing, or markdowns on household essentials, On-Mart has something for everyone. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest promotions and offers.

Yes, On-Mart offers discounts for bulk or wholesale purchases to provide our customers with cost-effective solutions for their business or personal needs. Whether you’re stocking up on office supplies, purchasing items for resale, or buying in bulk for an event, our wholesale discounts ensure that you get the best value for your money. Contact our customer support team for more information on our wholesale pricing and discount options.

Redeeming coupons or discounts on On-Mart is simple and straightforward. During the checkout process, you’ll have the option to enter any coupon codes or discount vouchers you may have. Simply input the code into the designated field and click “Apply” to see the discount reflected in your total order amount. Keep an eye out for special promotions and coupon offers to enjoy even greater savings on your purchases.

The On-Mart Affiliate Marketing program is a fantastic opportunity for individuals or businesses to earn commissions by promoting On-Mart products and driving sales through their unique affiliate links. Upon joining the program, affiliates receive a personalized affiliate link that they can share on their websites, blogs, social media platforms, or other channels. When a customer makes a purchase through their affiliate link, the affiliate earns a commission on the sale. It’s a win-win scenario that allows affiliates to monetize their online presence while helping On-Mart expand its reach.

Joining the On-Mart Affiliate Marketing program comes with a multitude of benefits. Affiliates have the opportunity to earn generous commissions on every sale they refer, providing them with a passive income stream. Additionally, affiliates gain access to a wide range of marketing materials, including banners, product images, and promotional content, to help them effectively promote On-Mart products. With dedicated support from our affiliate management team and real-time tracking and reporting tools, affiliates can optimize their campaigns for maximum success.

Joining the On-Mart Affiliate Marketing program is quick and easy. Simply visit our website and navigate to the Affiliate Marketing section to learn more about the program and sign up. After completing the registration process, you’ll gain access to your affiliate dashboard, where you can generate your unique affiliate links, track your earnings, and access marketing resources. Whether you’re a seasoned affiliate marketer or just getting started, the On-Mart Affiliate Marketing program offers an excellent opportunity to monetize your online presence and earn commissions promoting high-quality products.